At Almaaz Foods, we strive to ensure that you are satisfied with your purchases. If for any reason you are not completely happy with your order, we offer a straightforward return and refund policy to make your shopping experience as smooth as possible.

Returns

We accept returns within 7 days from the date of delivery. If you wish to return a product, please keep the following conditions in mind:

1. Notification: Notify us of your intention to return the product within 2 days of receiving your order. You can do this by contacting our customer support team through email:mailto:info@almaazfoods.com
   1. Unopened and Unused: The product must be in its original packaging, unopened, and in unused condition.
   2. Parcel Opening Video: To initiate the return process, you are required to provide a video recording of you opening the parcel. This step is essential to ensure that the product has not been tampered with or damaged upon delivery.
2. Proof of Purchase: Please provide proof of purchase, such as the order confirmation or receipt.

Refunds

Once we receive your returned item and inspect it, we will process your refund. Here’s what you can expect:

1. Inspection: Our team will thoroughly inspect the returned product to ensure it meets the return criteria.
2. Processing Time: Refunds will be processed within 24 to 48 hours after we have collected and investigated the parcel.
3. Payment Method: Refunds will be issued through the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your payment provider.
4. Communication: You will be informed via email once your refund has been initiated.

Contact Us

If you have any questions or concerns regarding our return and refund policy, please feel free to contact our customer support team through email: info@almaazfoods.com. We are here to assist you and ensure your shopping experience with Almaaz Foods is exceptional.